This article is as of December 2022, and covers the Service function of the Molo Manager App. (Not the Technician App from ~2019).

Overview

The Molo Manager App can now be used by technicians in the field, while working on a job or work order to track their time worked along with images and comments. See this video for a brief demonstration!


Set Up

Technicians can be given access to all of Molo (web app + mobile), only parts (of web + mobile), or mobile only. To give someone access to record hours via the Molo Manager App, make sure the following steps have been completed.

  1. Create the technician in Molo by going to Admin >> Technicians >> click New Technician.
  2. Request that a Molo login be generated for your technician by completing the new user request form (https://getmolo.typeform.com/to/EfDvgV)
  3. Once the technician account has been created, please reach out to Support@getmolo.com to have the technician's User Account linked to the Technician Record by your Molo Account Manager.
  4. Download the app from the Apple Store or Google Play store.
  5. Once you get confirmation on Molo from #2, your technician can now log into the Mobile Manager App!




Time Entry

Time can be recorded two ways:

  • Using the "Start Time" option functions much like a stopwatch or time-clock, designed to be hit when the work starts, and then hit again when it stops.
  • The "Record Time" option allows technicians to add time after the fact.


Photos and Comments

Along with adding a time entry, technicians have the option to add photos of their work, and comments about the work that was recorded.

  • Photos can be uploaded from the camera roll!
  • Comments can be recorded independently, or along with a photo.  




















Photos and Comments added by your technicians will show up in their respective jobs in the Work Orders section of Molo, so the service manager can review what their technicians are working on.   



Tips and Tricks

Here is some additional information that may be useful!

  • You can search by job, work order name, contact name, or vessel name.
  • Opening or changing between jobs will refresh the app (in the case the Manager makes a change and the technician wants to view the change)
  • The app is being constantly worked on and updated with new features, so check back in the future to see what additional functionality has been added!